Shipping Policy

Last updated June 16th, 2026

Free shipping on your Cold Plunge.

Every Cold Plunge ships free within the continental United States. No flat fees, no surprises at checkout. Delivery is on us.

Why we use a specialized delivery partner

The Cold Plunge is big, and it deserves to arrive in perfect condition. That's why we ship it through XPO Logistics, a freight partner that handles oversized items with care and delivers them curbside to your driveway or front yard on a pallet. We cover the full cost of this premium freight ourselves because using a high-quality shipper means fewer damages.

When will my Cold Plunge arrive?

• Standard timeline: Once you receive your shipping confirmation email, your Cold Plunge will typically arrive within 5–10 business days or less.
• Tracking: You'll get an order confirmation email when you place your order, and a second shipping confirmation email once your unit leaves our facility. It can take a few days for the freight carrier to update the estimated delivery date in their system, so don't be alarmed if the tracking feels quiet at first.
• Delays: Occasionally Mother Nature or a rogue traffic jam decides to throw a wrench in the works. If that happens, we'll let you know as soon as we can and keep you posted until your Cold Plunge arrives safely.

What your delivery looks like

Your Cold Plunge ships palletized via XPO freight and is delivered curbside to your driveway or front yard.

Alaska & Hawaii

If you're in Alaska or Hawaii, reach out to us before ordering and we'll work with you on freight. We're glad to contribute toward the cost, though depending on how far out you are, you may need to cover part or all of the shipping to these regions. The same goes for any spare or replacement parts, which would need to be shipped to Alaska or Hawaii at your cost.

Delivery Day Tips

• The unit will be delivered curbside to your driveway or front yard. Make sure the area is clear and accessible for the freight carrier.
  
• The driver may or may not require signature upon delivery depending on the security of the drop off location. 
• Plan ahead for moving the unit to its final resting spot once it arrives. The Cold Plunge box weighs 150 lbs. and requires team lift.
  
• Light assembly is required. To keep the shipping box compact and the components protected, we pack the chiller, chiller enclosure, and hardware inside the tub. Your owner's manual and assembly video will walk you through everything.
• The unit will arrive on a pallet. Once you've moved the Cold Plunge to its final spot, you'll need to arrange recycling or disposal of the pallet. 
  

Parts & Accessories

All smaller pieces (e.g., filtration cartridges) are shipped via standard parcel carriers (UPS, FedEx, etc.). Because they’re lightweight, they ship via the usual channels and typically arrive within three to five business days of the main unit's shipping confirmation.

International Shipments

At the moment, we only ship Cold Plunges within the continental United States.

Returns & Exchanges

All sales are final unless the Cold Plunge unit arrives damaged or defective. In that rare case, please contact us within 48 hours of delivery, and we’ll arrange a replacement or repair. Please keep your shipping materials (carton and packaging) for one month in the rare case of a return.

Need further help?

If you have questions or need help, please contact us at support@prowaken.com